Privacy Policy

Last updated: December 2024

1. Introduction

Arkan Technologies ("Arkan," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction management platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, phone number, company name)
  • Project data and documents you upload to the platform
  • Communications with our support team
  • Payment and billing information

2.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

4. Data Storage and Security

Your data is stored on secure servers hosted by Microsoft Azure in the Middle East region. We implement industry-standard security measures including:

  • 256-bit SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • ISO 27001 certification

5. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our platform
  • Professional advisors (lawyers, accountants, auditors)
  • Law enforcement when required by law
  • Other users within your organization as configured by your admin

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Export your data in a portable format
  • Opt out of marketing communications

7. Cookies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more details, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@arkan.io
  • Address: King Fahd Road, Riyadh 12271, Saudi Arabia
  • Phone: +966 11 XXX XXXX