50%
Faster Reviews
20+
Active Projects
100%
Audit Compliance
8
Offices Connected
The Challenge
What They Were Facing
Multi-Client Complexity
Different clients required different systems and processes. Consultants were juggling multiple platforms daily.
Review Backlog
Submittal reviews were piling up. Average response time was 14 days, straining client relationships.
Liability Documentation
Without proper audit trails, defending design decisions during disputes was difficult and time-consuming.
The Solution
How Arkan Helped
Unified Platform
Arkan became the standard platform for all projects, while accommodating each client's specific requirements.
Structured Review Workflows
Custom workflows route submittals to the right reviewers with clear deadlines and escalation rules.
Complete Audit Trail
Every comment, approval, and decision is time-stamped and preserved, providing complete protection.
The Results
Measurable Impact
- Reduced average submittal review time from 14 to 7 days
- Standardized processes across all 8 GCC offices
- Achieved 100% compliance in 3 third-party audits
- Improved client satisfaction scores by 35%
- Won 4 new major contracts citing efficiency gains
“Managing 20+ projects across the GCC used to be chaos. Arkan gave us a single source of truth and cut our submittal review time in half.”
Sarah Johnson
Principal Engineer, Khatib & Alami